Free for everyone
Free ID validation
Any member can upload a government-issued ID, and Roomster’s team manually reviews it to confirm a real person is behind the profile. ID validation is free for all users.
Trust & Safety
Trust & Safety: how Roomster protects renters and hosts
Roomster pairs one of the longest track records in roommate matching with free identity validation, free proof-of-residence checks, around-the-clock message screening, and a dedicated scam-prevention team. Here is exactly how we keep real people connecting with real listings.
- 10M+App downloads
- 20M+Accounts created
- 192Countries reached
Our safeguards
How Roomster keeps the community safe
Over the past several years Roomster has invested heavily in trust and safety. These are the core protections every member benefits from, most of them free of charge.
Free for everyone
Free address & proof-of-residence check
Members offering a room or apartment can upload a utility bill or lease document. Our team reviews each one to confirm the person genuinely has the place they are listing.
24/7
Human message screening
Messages are screened, not left unchecked. Roomster’s team analyzes message activity around the clock so suspicious senders are caught early, before they reach the community at scale.
Since 2018
Dedicated scam-prevention team
Roomster built a dedicated scam-prevention department in 2018 and has strengthened it every year since. The team removes bad actors every single day, 24 hours a day.
Authentic
Real, checked listings
Listings come from real members. The free proof-of-residence check adds a layer of confirmation that a room or apartment genuinely exists and is offered by the person who controls it.
Earned
Genuine member reviews
Reviews on Roomster reflect genuine experiences from renters and hosts who actually used the platform to find a room or a roommate.
Free ID validation
How free ID and address checks work
Upload your ID for free
Open ID validation from your account and upload a government-issued ID. There is no charge — it is free for every member.
Our team reviews it
A Roomster reviewer checks the document by hand and approves genuine members, so the people you talk to are real people.
Prove your place
Listing a room? Upload a utility bill or lease so our team can confirm you genuinely control the room or apartment you are offering.
Get your approved status
Approved members and listings carry a trust signal the rest of the community can recognize and rely on.
Always-on screening
How message screening stops scammers
- Message activity is monitored continuously, 24 hours a day, every day of the year.
- Suspicious patterns are reviewed by Roomster’s scam-prevention team before they can reach members at scale.
- Accounts that show scam behavior are removed quickly and permanently.
- Built-in reporting tools let members flag anything that feels off, feeding directly into the review team.
Roomster’s scam-prevention team has operated since 2018 and works 24 hours a day to remove bad actors before they can reach the community.
Real people, real listings
Our commitment to listing and review integrity
Trust only works when what you see is real. These are the commitments that keep Roomster a platform of genuine members, authentic reviews, and real, checked listings.
- Listings are posted by real members, and free proof-of-residence checks add confirmation that the place actually exists.
- ID validation ties profiles to real people — free of charge, for every member.
- Reviews reflect genuine experiences from renters and hosts who used Roomster to find a match.
- A dedicated team works around the clock to keep fake, deceptive, or scam activity off the platform.
- As one of the longest-running roommate platforms, Roomster connects members with thousands of active, real listings.
On every device
Stay protected on the Roomster app
Manage ID validation, message securely, and report anything suspicious from the same Roomster tools millions of people already use on iOS and Android.
Related pages
Explore more about Roomster
Validate your account
Get your free ID validation and add the trust signal other members look for.
How to find a room
See how renters search, message, and choose a room safely on Roomster.
How to rent out a room
Learn how hosts list a room, screen roommates, and set clear move-in terms.
Read Roomster reviews
Read what real renters and hosts say about their experience on Roomster.
FAQ
FAQ: is Roomster safe and legit?
Is Roomster safe to use?
Yes. Roomster offers free ID validation for every member, free proof-of-residence checks for people listing a room, around-the-clock message screening, and a dedicated scam-prevention team that removes bad actors 24 hours a day.
Is Roomster a legit app for finding a room or a roommate?
Yes. Roomster is one of the oldest and most established roommate-matching platforms, with thousands of real listings, ID-checked members, and a team focused full-time on trust and safety.
How does Roomster confirm a member’s identity?
Members can upload a government-issued ID for free, and Roomster’s team reviews it by hand. People offering a room can also upload a utility bill or lease so the team can confirm they genuinely control the property.
How does Roomster prevent scams?
Roomster’s scam-prevention department, formed in 2018, reviews message activity around the clock and removes suspicious accounts before they can reach members at scale.
Does ID validation on Roomster cost anything?
No. ID validation and address / proof-of-residence checks are free for all users. Roomster made these checks free so the entire community is safer.
Are the listings on Roomster real?
Listings are posted by real members, and Roomster’s free proof-of-residence check lets hosts confirm they actually control the room or apartment they are listing.