Be yourself
Use your own name and a photo of yourself, and complete free ID validation so the people you talk to know you are a trusted member of the Roomster community.
Community Guidelines
Roomster Community Standards
These are the shared standards that keep Roomster a trustworthy, respectful, and safe place for the millions of people who find rooms, roommates, apartments, and shared homes with us in 192 countries. Every member agrees to follow them.
- 10M+App downloads
- 20M+Accounts created
- 192Countries reached
Our principles
Six principles behind the Roomster community
Great matches start with trust. These principles guide how members create profiles, post listings, and talk to one another on the Roomster roommate finder.
List clearly
Describe your room, rent, deposit, location, and house rules accurately. Clear listings help renters and hosts find the right match faster and build lasting trust.
Treat people with respect
Communicate with courtesy. Everyone searching for a room, roommate, or shared home deserves respectful, judgment-free conversations from first message to move-in.
Uphold fair housing
Welcome members of every background. Roomster supports fair housing and equal opportunity, and does not tolerate discrimination that violates fair housing laws.
Keep it on-platform
Keep your first conversations inside Roomster secure messaging. It protects your privacy and lets our team screen for anything that puts members at risk.
Protect the community
If something looks wrong, report it. A single report from a member helps our integrity team protect thousands of other renters and hosts across the community.
The standards
The standards that protect every member
These are the commitments we hold every profile, listing, and conversation to across rooms for rent, apartments, and roommate matching.
01
Trusted, ID-checked members
Every member is invited to complete free ID validation and free proof-of-address checks, so the community is built on trusted, accountable people, not anonymous accounts.
02
Accurate listings and pricing
Listings must reflect the actual room, rent, deposit, and location. Misleading photos, fake pricing, or bait listings are not allowed and are removed when found.
03
Respectful communication
Conversations stay respectful. Harassment, hate speech, threats, and bullying have no place on Roomster and lead to account action.
04
Fair housing and inclusion
Members treat one another equally. Roomster stands behind fair housing and rejects discrimination based on protected characteristics.
05
Scam-free and spam-free
No scams, no spam. Requests to wire money, move payments off-platform, or send a deposit before an in-person or live video tour are prohibited and monitored around the clock.
06
Firsthand member reviews
Reviews come from active members sharing firsthand experiences, giving the whole community reliable signals about hosts, renters, and homes.
Not allowed
What is not allowed on Roomster
To keep the community safe, the following behavior is prohibited and can lead to content removal or account action.
- Fake, misleading, or impersonated profiles, and any attempt to hide your actual identity.
- Listings that misrepresent the room, rent, deposit, availability, photos, or location.
- Discrimination that violates fair housing laws or targets protected groups.
- Harassment, hate speech, threats, intimidation, or bullying of any member.
- Requests to move a conversation or payment off Roomster before meeting in person.
- Requests for deposits, wire transfers, gift cards, or crypto before an in-person or live video tour.
- Spam, repetitive solicitation, or unsolicited commercial messaging.
- Any illegal activity, or content that endangers the safety of other members.
How we enforce
How Roomster keeps standards high
Around-the-clock message screening
Human moderators review member reports and message activity 24/7, so risky behavior is caught quickly rather than left to spread.
Dedicated integrity team
A dedicated integrity and scam-prevention team investigates patterns, shuts down bad actors, and continually strengthens our defenses.
Free ID validation
Free ID validation and free proof-of-address checks raise the bar for accountability and keep anonymous, throwaway accounts out.
Easy in-app reporting
Members can report a profile, listing, or message in a tap, and reports feed directly into our review and enforcement process.
When a rule is broken
What happens next
- A warning and guidance to bring an account back into line with our standards.
- Removal of listings, photos, or messages that break the rules.
- Blocking of messages and features for accounts that put members at risk.
- Suspension or permanent removal of accounts for serious or repeated violations.
- Cooperation with law enforcement where the law requires it.
Actions scale with the seriousness of the violation, and repeated breaches lead to permanent removal from Roomster.
Get the app
Take the Roomster community with you
Search listings, message members, and report anything that looks off, all from the Roomster app on iOS and Android, with the same standards and protections built in.
Popular searches
Find rooms and roommates in top cities
Start your search in one of the most active Roomster markets. Every city page is held to the same Community Standards.
New York, NY
Los Angeles, CA
Chicago, IL
Houston, TX
Phoenix, AZ
Philadelphia, PA
San Antonio, TX
San Diego, CA
Dallas, TX
San Jose, CA
Austin, TX
Jacksonville, FL
San Francisco, CA
Columbus, OH
Fort Worth, TX
Indianapolis, IN
Charlotte, NC
Seattle, WA
Denver, CO
Portland, OR
Boston, MA
Nashville, TN
Atlanta, GA
Miami, FL
Las Vegas, NV
Related pages
Explore more Roomster guides
Trust & Safety at Roomster
How Roomster protects members with ID validation, message screening, and scam prevention.
Safety at Roomster
Practical safety habits, rental-scam warning signs, and how to meet and pay safely.
How to find a room
A step-by-step guide to finding a room and messaging hosts with confidence.
Read Roomster reviews
Read what members say about trust, messaging, and the search experience on Roomster.
FAQ
Community Standards: frequently asked questions
What are the Roomster Community Standards?
The Roomster Community Standards are the shared rules every member agrees to follow. They cover trusted ID-checked profiles, clear listings, respectful communication, fair housing, and a firm stand against scams and spam, so our roommate finder and room rental community stays trustworthy for everyone.
How does Roomster keep members accountable?
Roomster keeps standards high with free ID validation, free proof-of-address checks, 24/7 human message screening, a dedicated integrity and scam-prevention team, and easy in-app reporting. Reports from members feed directly into our review and enforcement process.
Does Roomster support fair housing?
Roomster supports fair housing and equal opportunity. Discrimination based on protected characteristics is not allowed, and listings or messages that violate fair housing standards are removed. Members who break these rules can lose access to the platform.
How do I report a profile, listing, or message?
Tap report on the profile, listing, or message. Our team reviews reports around the clock and can remove content, block messaging, or suspend accounts. Reporting early helps protect the whole community.
What happens when someone breaks a rule?
Depending on the violation, Roomster may issue a warning, remove the content, block messaging, or suspend and permanently remove the account. Serious cases can involve cooperation with law enforcement where the law requires it.
Are the Community Standards the same on the app?
Yes. Roomster is available on iOS and Android, with the same standards, ID validation, and message screening built in. You can search, message, and report right from the app in 192 countries.